At Hop On Hop Off Tours LLC, we value our customers and aim to provide the best experience possible. However, to maintain the integrity of our services and partnerships, the following refund policy applies to all bookings and ticket purchases:

1. Refund Eligibility
- Refunds are only allowed if requested at least 24 hours before the scheduled appointment or travel date. 
- Any refund requests made within 24 hours of the scheduled time will not be honored.

2. Non-Refundable Tickets
- All tickets that have been scanned, used, or partially used are strictly non-refundable, regardless of the time of request.

3. Double Transactions & Errors
In the case of duplicate transactions or overcharges, refunds will be processed after proper verification. Customers must report such issues immediately upon noticing the error.

4. How to Request a Refund
- All refund requests must be submitted via email to "[email protected]" with:
  - Booking reference number
  - Name on the ticket
  - Reason for refund

5. Processing Time
- Approved refunds will be processed within 5–10 business days, depending on your payment provider